privacy-policy
Privacy Policy
Who We Are
Bytex Systems (“we”, “us”, “our”) is a digital agency registered in England and Wales (Company No. 16569996), with its address at 2 Walthams, Pitsea, Basildon SS13 3QT, United Kingdom. We are the data controller responsible for your personal data.
If you have any questions about this policy, contact us at Henry@bytexsystems.co.uk or 020 8081 9955.
Information We Collect
We may collect the following information:
- Contact details you provide through our contact forms, email, phone or WhatsApp, such as your name, email address, phone number and company name.
- Project information you share with us when requesting a quote or working with us.
- Technical data collected automatically when you visit our website, such as your IP address, browser type, device information and the pages you visit.
- Cookie data, as explained in the Cookies section below.
How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide quotes
- Deliver our services and manage our working relationship with you
- Send invoices and manage payments
- Improve our website and understand how visitors use it
- Send occasional marketing emails, only where you have given consent (you can unsubscribe at any time)
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract: to provide the services you have requested
- Legitimate interests: to respond to enquiries and improve our website
- Consent: for marketing communications and non-essential cookies
- Legal obligation: to keep financial and tax records
Cookies
Our website uses cookies to function properly and to help us understand how visitors use it, for example through Google Analytics. Non-essential cookies are only used with your consent, which you can manage through the cookie banner on our website.
Sharing Your Information
We do not sell your personal data. We only share it with trusted service providers who help us run our business, such as:
- Website hosting (Hostinger)
- Analytics (Google Analytics and Google Search Console)
- Email and communication services
- These providers only process your data on our instructions and are required to keep it secure.
International Transfers
Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, as required by UK data protection law.
How Long We Keep Your Data
We keep personal data only for as long as necessary. Enquiry data is usually kept for up to 2 years, and client and financial records for 6 years, as required by UK law.
How We Protect Your Data
We use appropriate technical and organisational measures to protect your personal data, including secure hosting, SSL encryption and restricted access to systems.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data
- Object to or restrict how we use your data
- Request a copy of your data in a portable format
- Withdraw your consent at any time
Complaints
If you are unhappy with how we handle your data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.